Iwona DeSouza | Senior Technical Writer, AI and API Documentation

I’m a Senior Technical Writer who bridges the gap between complex enterprise software and the developers who build with it. With over 5 years of experience specializing in AI agents, GraphQL and REST APIs, and cloud platforms at companies like Boomi and Hewlett Packard Enterprise, I turn intricate technical architectures into clear, user-centric documentation.

My journey into tech writing—winding through history, advertising, corporate communication, and journalism—left me with an obsession for authoritative sources, tight structure, and a reader's absolute impatience for anything that buries the point.

Beyond core documentation, I champion docs-as-code workflows, information architecture overhauls, and AI-assisted content operations (including building custom Claude skills for content teams). Lately, I’ve been expanding naturally into UX writing, bridging the gap between help documentation and in-product microcopy to ensure a seamless end-to-end user experience.

Whether I'm authoring the foundational documentation for next-gen AI agent platforms, mentoring writers, or reducing documentation friction by 30% through structured templates, I focus on making developer experiences intuitive, scalable, and impactful.

Core Skills:

• AI & Agentic Documentation: AI Agents, Agent Studio, Control Tower, MCP
• APIs & Developer Content: GraphQL, REST APIs, OpenAPI, Redfish
• Content Strategy & Operations: Docs-as-code, information architecture restructures, AI-assisted workflows
• Tools: oXygen XML Editor, Tridion Docs, XML, Markdown, HTML, CSS, Git, GitHub, Bitbucket, Sourcetree, Redocly, Slate, JIRA, Figma, Pendo, Guidde, MS Office, PowerPoint `
• Collaboration: Product and Engineering liaison, subject matter expert (SME) interviews, peer review, mentoring, cross-functional launches, sprint planning

Key Achievements:

• 100% on-time delivery across 15+ new features and 7 monthly and off-cycle releases in FY26, continuing through FY27
• 2 major product launches: full documentation suites for Agent Studio and Agent Control Tower (ACT) general availability
• 500+ to 0 broken links: cleared the help site backlog
• 3 information architecture restructures across ACT, Cloud API Management and GraphQL documentation
• 5 Claude skills built or co-built for the content team
• 90% positive improvement in user experience after migrating iLO Redfish API docs from Slate to Redocly